Cancellation and Refund Policy
Operating entity: VERTA AI PTE. LTD., UEN 202608885N
Effective date: June 26, 2026
1. Monthly subscriptions
Paid VertrAI agent seats are sold as recurring monthly subscriptions unless the checkout page states otherwise. Each subscription renews automatically at the start of the next billing period until cancelled. Billing is processed securely by Stripe.
2. Cancellation
You may cancel a monthly subscription at any time through the Stripe Customer Portal or by contacting VertrAI support. Cancellation stops future renewal charges. Access to the paid agent generally continues until the end of the current paid billing period.
3. Refund policy
Because VertrAI provides digital services, hosted agent provisioning, and immediate access after checkout, subscription fees are generally non-refundable once a billing period has started, except where required by applicable law or expressly approved by VertrAI.
4. Cases we may review
We may review refund requests case by case for duplicate charges, clear billing errors, confirmed unauthorized payments, or prolonged platform-wide outages that prevent meaningful access to a paid agent. Approval is not guaranteed and may depend on account usage, timing, evidence, and applicable law.
5. Free invitation-code agents
Agents marked Free, Gifted by invitation, or activated through an invite code do not require payment and are not eligible for a refund. A free invite-code activation will not automatically become a paid subscription unless you separately complete a paid Stripe Checkout.
6. Failed payments and access
If a renewal payment fails, Stripe may retry the payment and we may notify you. Access may be suspended, limited, or cancelled if payment remains unresolved. You can update payment methods through the Stripe Customer Portal when available.
7. How to request a refund review
Email service@vertr.ai with your account email, subscription or invoice reference, issue description, and relevant evidence. Approved refunds are returned through Stripe to the original payment method. Stripe and card networks typically take 5 to 10 business days to post a refund after it is processed, although timing can vary by bank.
8. Chargebacks and disputes
If you believe a charge is incorrect, please contact us first so we can investigate quickly. Filing a payment dispute may cause Stripe or VertrAI to restrict access while the dispute is reviewed.
9. Contact
VERTA AI PTE. LTD.
16 Raffles Quay, #09-1, Hong Leong Building, Singapore 048581